Personal Competency Builder 2: Communicate with Diplomacy and Tact (HR Fundamentals)

Jan Kaeo

 

Speaker:  Jan Kaeo

 

Date: July 27, 2017     Time:  8:30am - 11:30am     Location:  HEC's Kahili Room

 

 

Not only does the ability to communicate with diplomacy and tact improve your leadership skills, but it is also extremely critical in helping you properly deliver your message, manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.
 
Research has indicated that one of five emotional intelligence competencies that successful professionals employ is called “social skills and political correctness.”  This competency is important in all areas of life and is a key personal competency in the Relationship Management category of SHRM’s Competency Model.
 
At the completion of the session, participants will be able to:
 
  • Respond to difficult situations in a confident, diplomatic, and tactful way
  • Give and receive feedback without eliciting negative emotions
  • Apply mediation techniques to find common ground among opposing viewpoints
  • Learn conflict resolution skills which helps create harmony in stressful interpersonal situations
  • See situations from multiple points of view and be mindful of how actions can have an impact on others
 
About our Speaker
 
Jan Kaeo is the president and CEO of Dale Carnegie Training – Hawaii and Guam.  Jan has over 25 years of local business experience helping to develop people to perform at a higher level and to teams and organizations to move from good to great.  Jan graduated from Maryknoll High School and has a BBA in Accounting and BA in Speech from the University of Hawaii at Manoa.  In addition, she has earned a Certificate in Organizational Development from the University of Central Missouri and is a Certified Trainer for Dale Carnegie curricula.
 
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HR Fundamentals - The Building Blocks of Success
 
The 2017 series is made up of six programs designed as an ideal skill-building tool for entry to mid-level HR practitioners, HR generalists being groomed to assume additional HR responsibilities, and operational managers with HR responsibilities.  
 
Future programs in this Series include:
 
 
For information on registration, contact Victoria Tasaka at vtasaka@hecouncil.org or phone at 440-8888 (neighbor islands may call 1-800-392-3589).
 
Cost per participant, per session:
$  80 - Oahu Members
$  40 - Neighbor Island Members (no additional discount will apply)
$150 - Non-Members
 
Receive a 20% discount by registering for the entire Series (total of 6 sessions; discount taken from the total payment), or you may register for any individual program.
 
 

No online registration available for this event