Companies that increase employee engagement levels can rightfully expect to improve their subsequent financial performance, says the latest WorkAsia research study by Watson Wyatt Worldwide. Engaged employees understand the organization’s business goals, the steps required to achieve those goals and how their contributions drive results, according to the study. The top three drivers of engagement identified by the study are customer focus, compensation and benefits, and communication—these drivers are “remarkably consistent within the Asia-Pacific region,” Watson Wyatt says.