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Internal Investigations: Solving Workplace Dilemmas While Avoiding Liability.
Washington, BNA, 2005. (Workforce Strategies, No. 11).
Contents: Why conduct an internal investigation?; Triggering an internal investigation; From allegation to investigation; Preparing for an investigation; Handling documents and other physical evidence; Interviewing witnesses; Preparing an investigation report.

How to Develop Essential HR Policies and Procedures.
John H. McConnell. New York, AMACOM, 2005. 332 pages, w/CD.
Contents: Identifying the policies and procedures your organization requires; Writing procedures and obtaining their approval; A policy and procedure format; Key human resources policies and procedures; Policy and procedure administration.

Improving Employee Performance Through Appraisal and Coaching. 2nd ed.
Donald L. Kirkpatrick. Forward by Dick Grote. New York, AMACOM, 2006. 253 pages.
Contents: The basis for appraisal; The appraisal and the interview; The performance improvement plan; On-the-job coaching; Five program requirements; Leaders who coach create coaching cultures; Evaluating a training course on performance appraisal and coaching; Case study – Carilion Health System; Notes from the field; Sample forms.

Recruiting, Interviewing, Selecting & Orienting New Employees. 4th ed.
Diane Arthur. New York, AMACOM, 2006. 354 pages.
Partial contents: Recruiting challenges; Interviewing and legal considerations; Competency-based questions; Interview components; Types of employment interviews; Documenting the interview; Selection process; The fundaments of employee orientation.

The Job Description Handbook.
Margie Mader-Clark. Berkeley, CA, NOLO, 2006. v.p. w/CD.
Contents: An overview of job descriptions; Avoiding legal pitfalls; Analyze and define the job; Writing the job description; Using job descriptions; Troubleshooting.

Measure of Success; Evaluating Corporate Citizenship Performance.
Thomas E. Cavanagh, Anu Oza, and Charles J. Bennett. New York, The Conference Board, 2005. 70 pages.
Contents: Evolution of corporate citizenship; Internal measurement approaches; External measurement approaches; Measurement as a management tool for corporate citizenship.

ABC’s of EEO for Small Businesses and Supervisors.
Washington, U.S. Equal Employment Opportunity Commission Training Institute, n.d. 145 pages.
Partial contents: Overview of the EEO Laws and the Role of EEOC; Recruiting, interviewing and testing; Making the selection; Harassment; Evaluations; Promotions; Discipline and discharge; Filing and receiving a charge; Investigation process and possible remedies.

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