Abercrombie & Fitch Co. is asked by U.S. Civil Rights Commissioner Michael Yaki to conduct an immediate, public review of its diversity and cultural awareness programs in the wake of allegedly racist incidents involving its models at the opening of a Hollister store in South Korea.

In his letter, Yaki says that news reports “describe the models’ tweeting squinty-eyed photos and making other rude gestures that can only be construed as insulting the Asian populations whose business Abercrombie & Fitch Co. is seeking.”

Yaki posed the following questions to the retailer, which some commentators say could be valuable for any employer to ask its employees: “Why did these models think their actions were funny? What specific training, if any, did these models have or not have about cultural sensitivity prior to the trip? Who or what division in your company would or should have been responsible for training? Were there other similarly anti-Asian acts performed by these or other employees on the trip that didn’t happen to get public attention?”