It is essential to be able to manage relationships with all colleagues including your manager. If you have awareness of the process of exchanges in your relationships you can effectively build personal influence. Even with constructive relationships, conflicts are inevitable in any business environment. If handled constructively versus destructively, they serve as stimulators for positive solutions and change. Conflicts simply defined are differences-- differences often in views, methods, or styles between two or more parties. They come into play in work environments with business issues and with working relationships-- usually referred to as personality clashes.
Unfortunately many people lack the skill and confidence to deal with conflicts constructively-- the key to success. They either come on too harshly, complain behind the other person's back, or avoid dealing with the conflicts at all. This workshop provides participants with tools for achieving resolutions to conflict situations that are mutually beneficial and respectful -- a win- win outcome.
In this workshop, the following points are addressed:
- The exchange model to work with others in a way that gets the job done through cooperation, mutual respect, and mutual benefit.
- The strategies to work well with your boss (without conflicts or concerns) so that your boss has confidence in your performance.
- The four common communication approaches people use and how they function in conflict situations.
- The listening behavior of shift and show understanding, a critical behavior for managing conflict situations.
- The communication tool of describing for objectively explaining concerns.
- The resolving concerns conflict resolution model for handling working relationship conflicts.
- The working agreement and importance of follow-up for maintaining solutions and agreements.
Friday, June 7, 2019
8:00 am to 5:00 pm (registration begins at 7:45 am)
Hawaii Employers Council – Central Union Church
(Seating is limited)
About Our Speaker
Traci Manalani, Director of Organizational Effectiveness with Hawaii Employers Council, is a Professional Certified Coach (PCC) as designated by the International Coach Federation and has over 25 years of organization development experience. She is adept at designing and implementing comprehensive approaches that lead to sustainable outcomes focused on meeting each organization’s unique needs. Her expertise includes providing individual and team coaching as well as facilitating transformational programs. Traci’s 1:1 coaching encourages leaders, executives and managers to recognize blind-spots and transform behaviors so they can achieve their full potential and catalyze their organizations to greatness. Traci’s organization and relationship system coaching (ORSC) approach creates more cohesive teams and strengthens understanding that leads to strategic and sustainable solutions at a leveraged scale. Traci is a seasoned facilitator and has led programs that combine practical skill-building with mind-set growth, which has led to significant culture change within organizations. Traci boldly steps into challenging situations bolstered by her years of conflict-resolution experience and diplomatic relational skills.
Traci has her Masters in Psychology, Bachelors in Human Resources Management, is certified as a coach through the International Coach Federation and Fielding Graduate University’s Evidence Based Coaching program, is completing a specialized coach certification program with CRR Global focusing on Organization and Relationship Systems Coaching (ORSC), is pursuing her PhD in Organizational Systems, and is a Senior Professional in Human Resources (SPHR). She has worked globally with private sector companies, non-profit organizations and governmental agencies.
Traci has lived and worked outside of the U.S. and is conscientious of cultural nuances that allow her to be successful with strategic interventions in diverse situations.
Prior to working as an independent coach and consultant, Traci had experience working for organizations in several leadership roles and managed large groups (including a staff of sixty). Traci also was an individual and family therapist for several years, which led to her founding an Employee Assistance Program on the Island of Kauai in the early 2000s.
Click here to download the registration form to pay by check. Please mail check and registration to the attention of Francine Fong. Payment must accompany the registration form to be processed.
1660 S. Beretania Street
Honolulu, HI 96826