Thank you for your interest ~ Session has been cancelled.
Achieving Win-Win Conflict Solutions
It is essential to be able to manage relationships with all colleagues including your manager. Even with constructive relationships, conflicts are inevitable in any business environment. If handled constructively versus destructively, they serve as stimulators for positive solutions and change. Conflicts simply defined are differences-- differences often in views, methods, or styles between two or more parties. They come into play in work environments with business issues and with working relationships-- usually referred to as personality clashes.
Unfortunately many people lack the skill and confidence to deal with conflicts constructively-- the key to success. They either come on too harshly, complain behind the other person's back, or avoid dealing with the conflicts at all. This workshop provides participants with tools for achieving solutions to conflict situations that are mutually beneficial and respectful -- a win- win outcome.
In this workshop, the following points are addressed:
- The strategies to work well with your boss (without conflicts or concerns) so that your boss has confidence in your performance.
- The four common communication approaches people use and how they function in conflict situations.
- The listening behavior of shift and show understanding, a critical behavior for managing conflict situations.
- The communication tool of describing for objectively explaining concerns.
- The resolving concerns conflict resolution model for handling working relationship conflicts.
- The working agreement and importance of follow-up for maintaining solutions and agreements.
Date: Friday, September 27, 2019
Time: 8:30 am to 4:30 pm.
Place: Courtyard Marriott King Kamehameha's Kona Beach Hotel
About our Speaker:
Traci Manalani joined the Council in 2017 with over 25 years of organizational development experience to launch and direct our Organizational Effectiveness services. Traci’s expertise includes providing individual and team coaching as well as facilitating transformational programs. Traci’s 1:1 coaching encourages executives, leaders and managers to transform their mindset and achieve behavioral change that has a positive impact for their organizations. Traci’s organization and relationship system coaching (ORSC) approach creates more cohesive teams and strengthens understanding that leads to strategic and sustainable solutions at a leveraged scale. Traci is a seasoned facilitator and has led programs that combine practical skill-building with mindset growth, which has led to significant culture change within organizations.
Traci has her Masters in Psychology, Bachelors in Human Resources Management, is certified as a coach through the International Coach Federation and Fielding Graduate University’s Evidence Based Coaching program, is completing a specialized coach certification program with CRR Global focusing on Organization and Relationship Systems Coaching (ORSC), is pursuing her PhD in Organizational Systems, and is a Senior Professional in Human Resources (SPHR). She has worked globally with private sector companies, non-profit organizations and governmental agencies.
Click here to download form to submit with check payment. Payment must accompany registration.
75-5660 Palani Road
Kailua-Kona, HI 96740