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9200801 VIRTUAL Workshop: Building Constructive Relationships & Achieving Win-Win Conflict Solutions (ETF Approved)
December 1, 2020

Part One: Tuesday, December 1 - 9 a.m. - 12:00 noon.
Part Two: Wednesday, December 2 - 9 a.m. – 11:30 a.m.
Part Three: Wednesday, December 9 - 9 a.m. – 11:30 a.m.

It is essential to be able to manage relationships with all colleagues including your manager. If you have awareness of the process of exchanges in your relationships you can effectively build personal influence. Even with constructive relationships, conflicts are inevitable in any business environment. If handled constructively versus destructively, they serve as stimulators for positive solutions and change. Conflicts simply defined are differences-- differences often in views, methods, or styles between two or more parties. They come into play in work environments with business issues and with working relationships-- usually referred to as personality clashes.

Unfortunately many people lack the skill and confidence to deal with conflicts constructively-- the key to success. They either come on too harshly, complain behind the other person's back, or avoid dealing with the conflicts at all. This workshop provides participants with tools for achieving resolutions to conflict situations that are mutually beneficial and respectful -- a win- win outcome.

 In this workshop, the following points are addressed:

  • The exchange model to work with others in a way that gets the job done through cooperation, mutual respect, and mutual benefit.
  • The strategies to work well with your boss (without conflicts or concerns) so that your boss has confidence in your performance.
  • The four common communication approaches people use and how they function in conflict situations.
  • The listening behavior of shift and show understanding, a critical behavior for managing conflict situations.
  • The communication tool of describing for objectively explaining concerns.
  • The resolving concerns conflict resolution model for handling working relationship conflict.
  • The working agreement and importance of follow-up for maintaining solutions and agreements.

About Our Speaker:
Traci Manalani joined the Council in 2017 with over 25 years of organizational development experience to launch our Organizational Effectiveness services. Traci's expertise includes providing individual and team coaching as well as facilitating transformational programs. Traci's 1:1 coaching encourages executives, leaders and managers to transform their mindset and achieve behavioral change that has a positive impact for their organizations. Traci's organization and relationship system coaching (ORSC) approach coupled with expertise using the Five Behaviors of a Cohesive Team creates more cohesive teams and strengthens understanding that leads to strategic and sustainable solutions at a leveraged scale. Traci is a seasoned facilitator and has led programs that combine practical skill-building with mindset growth, which has led to significant culture change within organizations.

Traci has her Masters in Psychology, Bachelors in Human Resources Management, and is pursuing a her PhD in Organization Development and Change. She is certified as a professional coach through the International Coach Federation (ICF), through Fielding Graduate University's Evidence Based Coaching program, and through CRR Global's Organization & Relationship Systems Coaching (ORSC) program. Traci is also certified as a Senior Professional in Human Resources (SPHR) and has worked globally with private sector companies, non-profit organizations and governmental agencies.

Details:  Virtual Workshop
Part One: Tuesday, December 1 - 9 a.m. - 12:00 noon.
Part Two: Wednesday, December 2 - 9 a.m. – 11:30 a.m.
Part Three: Wednesday, December 9 - 9 a.m. – 11:30 a.m.

Registration Fees:
HEC Member:  $ 200.00

Non-Members:  $ 395.00     

If you have questions, please contact Liane Okimoto:  lokimoto@hecouncil.org or by phone:  808.282.8817



Contact Phone: 8084408815

Contact Name: Liane Okimoto

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