Board of Governors
Senior Vice President of Customer Service
Jim Alberts, Senior Vice President of Customer Service, Hawaiian Electric. Mr. Alberts joined Hawaiian Electric in 2012, coming to the company with more than 20 years of utility experience at Kansas City Power & Light and Aquila. While at KCP&L and Aquila as the Vice President of Customer Service, he was responsible for all customer contact channels, customer relations, quality assurance, e-services, billing, accounts receivable management, field services and meter reading. While at Aquila, he was a Lean Six Sigma Deployment Champion and certified Black Belt leading improvement teams across the Company. Jim holds a Bachelor’s degree in Business Administration from Minnesota State University and a Master’s in Business Administration from Drake University. He serves as a Board member of Hospice Hawaii.