In an age of automation and online processes, exceptional customer service and a human touch are what can make your company authentically stand out from the rest. Consistently delivering thoughtful, effective service builds trust and encourages long-term loyalty. Whether in person, online, or over the phone, and no matter your field or industry, you will gain practical tools and strategies to create customer experiences that are impactful and memorable.

In this training, you will learn how to:

• Understand different types of customers and their unique needs
• Communicate clearly and professionally
• Apply key customer service principles using the “PRIME” model
• Implement a conflict resolution framework to handle challenging situations with confidence

Click on this link to view the flyer.

Learners who complete this course will receive a digital Certificate of Completion and badge! Celebrate your achievement by sharing your certificate and badge on social media and adding them to your LinkedIn profile.

About the Speaker:

Christina Tamaru joined HEC to support the ongoing expansion of the Talent & Organizational Development department’s training repertoire to meet the growing needs of our members. She has several years of combined experience in the education field in local, mainland, and international settings.

Christina received her Master of Arts in Global Studies from the University of Tokyo and her Bachelor of Arts in Asian Studies from Whitman College.

Details:

Thursday, December 11, 2025
9–11:30 a.m.
Via Zoom
HRCI™ Credits: 2.5
SHRM® Credits: 2.5

This is a copyrighted course. Participants may not reproduce (which includes the use of AI screen capture, transcription or note-taking applications), redistribute, disclose, share, email, or otherwise transmit any part of these materials to any other individual or entity, without prior written permission of the Hawaii Employers Council.

This course will be held on Zoom and will not be recorded.

We will send you Zoom links and handouts a few days before the session.

Registration Fee:

$80 for HEC Members 
(Special Bulk Rate $70 per person for HEC Members that register 10 or more people in this course. Member login required to get this discount.)
$170 Non-Members

Please register and pay online with a credit card by clicking on the link below.

For instructions on how to pay by invoice, please contact registrars@hecouncil.org.

Registration Deadline:
Registration will close at 6:30 a.m. on the day before the scheduled date of this course.

Cancellation and Class Switching Policy 

Cancellations must be made 7 days before the class date to receive a refund.

Requests for rescheduling must be made 2 days before the class date.

No Shows on the day of the workshop cannot be rescheduled or refunded. 

Digital Certificates of Completion and Badges:

Learners who complete this course will receive a digital Certificate of Completion and badge to celebrate their achievement. By registering for this course, you agree to allow HEC to release your name and email address to a third-party digital credentialing service (Certifier) to issue your certificate and badge to you via email. If you do not want a Certificate of Completion or badge, please send notification to email@hecouncil.org prior to attending the course.