Special In-Person Training Event in Hilo

HEC Members and Non-Members

Come and experience our newest course in person in Hilo for the first time!

In an age of automation and online processes, exceptional customer service and a human touch are what can make your company authentically stand out from the rest. Consistently delivering thoughtful, effective service builds trust and encourages long-term loyalty. Whether in person, online, or over the phone, and no matter your field or industry, you will gain practical tools and strategies to create customer experiences that are impactful and memorable.

In this training, you will learn how to:

• Understand different types of customers and their unique needs
• Communicate clearly and professionally
• Apply key customer service principles using the “PRIME” model
• Implement a conflict resolution framework to handle challenging situations with confidence
  
  Click on this link to view the flyer.

About the Speaker:

Christina Tamaru joined HEC to support the ongoing expansion of the Talent & Organizational Development department’s training repertoire to meet the growing needs of our members and delivers public and private sessions.

Christina received her Master of Arts in Global Studies from the University of Tokyo and her Bachelor of Arts in Asian Studies from Whitman College.

Details:

This event will be held in-person in Hilo:

Suisan Office
333 Kilauea Avenue, Suite 202
Hilo, HI. 96720

Wednesday, January 28, 2026
2–4:30 p.m.
Check in begins at 1:45 p.m.

SHRM® Credits: 2.5

Light refreshments will be provided.

This is a copyrighted course. Participants may not reproduce (which includes the use of AI screen capture, transcription or note-taking applications), redistribute, disclose, share, email, or otherwise transmit any part of these materials to any other individual or entity, without prior written permission of the Hawaii Employers Council.

HEC Members: $80 (Bulk rate of $70 available for groups of 10 or more)
Non Members: $170

Please register and pay online with a credit card by clicking on the link below.

For instructions on how to pay by invoice, contact registrars@hecouncil.org.

Registration Deadline:
Registration will close at 6:30 a.m. on the day before the scheduled date of this course.

Cancellation and Class Switching Policy:
Cancellations or attendee switching must be made no later than seven (7) calendar days before the class date.

No refunds for cancellations within the 7 days prior to the class date.

No refunds for no-shows.

Digital Certificates of Completion and Badges:

By registering for this course, you agree to allow HEC to release your name and email address to a third-party digital credentialing service (Certifier) to issue your certificate and badge to you via email. If you do not want a Certificate of Completion or badge, please send notification to email@hecouncil.org prior to completing the course. 

Learners who complete this course will receive a digital Certificate of Completion and brand-new badge! Celebrate your achievement by sharing your certificate and badge on social media and adding them to your LinkedIn profile.