Course Description:

In every workplace, difficult conversations are inevitable—but they don’t have to be a source of anxiety or conflict. This course equips you with the tools and techniques to handle tough discussions with empathy, clarity, and confidence. Whether you’re providing constructive feedback, addressing sensitive topics, or navigating workplace conflicts, you’ll learn how to approach these conversations in a way that builds trust, fosters understanding, and drives positive outcomes. 

Through interactive exercises, real-world scenarios, and expert guidance, this course will teach you how to prepare for and navigate challenging conversations while staying calm and composed. You’ll develop critical skills in active listening, emotional intelligence, and assertive communication, empowering you to turn potential conflicts into opportunities for collaboration and growth.

In this course you will learn:

• Practical frameworks for preparing for and structuring difficult conversations. 
• Techniques for managing emotional responses and maintaining empathy. 
• Strategies to communicate clearly and assertively without causing defensiveness. 
• Tools for resolving conflicts and achieving productive outcomes. 

By the end of the course, you’ll have the confidence and strategies to handle difficult conversations with professionalism and care. 

Trainers:

Talent & Organizational Development Team

Details:

This virtual workshop will be held on Zoom and will not be recorded.

This is a copyrighted course. Participants may not reproduce (which includes the use of AI screen capture, transcription or notetaking applications), redistribute, disclose, share, email, or otherwise transmit any part of these materials to any other individual or entity, without prior written permission of the Hawaii Employers Council.

We will send you a Zoom link and handout a few days before this session.
HRCI^™ Credits & SHRM^® Credits: pending

HEC Registration Fees:

ATTEND WHOLE SERIES:

Member price for all 6 virtual courses in this series: $390.00 per person.
Non-Member price for all 6 virtual courses in this series: $810.00 per person.

Click HERE to register for the series.
Click on this link to view the flyer: Management Development Program (MDP) Flyer

NEW DIGITAL CERTIFICATE AND BADGE FEATURE: Starting February 2025!

Learners who complete all six courses in this series within a 1-year period of time, will receive a digital Certificate of Completion and brand-new badge! Celebrate your achievement by sharing your certificate and badge on social media and adding them to your LinkedIn profile.

ATTEND INDIVIDUAL COURSES:

(The digital Certificate of Completion and badge are only given to those who completed all 6 courses in the series within a 1-year period of time.)

Member price for each virtual course is $65.00 per person.
Non-Member price for each virtual course is $135.00 per person.

Click on the titles below to register for an individual course.

Feb. 4, 9–11 a.m.:  MDP 1 - Enhancing Leadership through Emotional Intelligence
Feb. 4, 1–3 p.m.:  MDP 2 - The Human-Centered Approach to Change
Feb 11, 9–11 a.m.:  MDP 3 - Strategic Alignment of Goals
Feb 11, 1–3 p.m.:  MDP 4 - Coaching with a Growth Mindset
Feb 18, 9–11 a.m.:  MDP 5 - Managing Difficult Conversations with Empathy and Clarity (NEW COURSE!)
Feb 18, 1–3 p.m.:  MDP 6 - Strategies for Effective Time Management

Registration Deadline

Registration will close at 6:30 AM on the day before the scheduled date of this course.

Cancellation and Class Switching Policy

Cancellations must be made 7 days before the class date to receive a refund. 

No Shows on the day of the workshop cannot be rescheduled or refunded.

Please email registrars@hecouncil.org to cancel or request attendee switching.

Digital Certificates of Completion and Badges

Learners who complete all courses in this series within a 12-month period will receive a digital Certificate of Completion and badge to celebrate their achievement. By registering for this series, you agree to allow HEC to release your name and email address to a third-party digital credentialing service (Certifier) to issue your certificate and badge to you via email. If you do not want a Certificate of Completion or badge, please send notification to email@hecouncil.org prior to completing the final course in the series.